Financial Hardship Payment Assistance
If you’re a former or present customer experiencing financial hardship and you owe us money, you may be eligible for Payment Assistance if you believe that changing your payment arrangements will enable you to pay the money owed.
Financial Hardship can be caused by:
- Personal or household illness
- Unemployment
- Low or insufficient income
- Being a victim or survivor of domestic or family violence
- A death in the family
- A change in personal or family circumstances
- A natural disaster
- Unexpected events or unforeseen changes that have impacted your income or expenditure
- Other reasonable causes
If you’re eligible and approved for payment assistance, we may offer
- Free manual payment method
- Deferred payments
- Discounted recharge payments
- Payment plans tailored to meet your ability to pay
- Transfer to a plan that better suits your circumstances
- Debt waiver
To read more on how we may be able to help, choose from:
Payment Assistance Policy - Summary
Payment Assistance Policy - Full
Payment Assistance - Application
If you’d like more information on how we can help you in times of need, send us a support request from your account, call us on 1300 4 KONEC (Monday to Friday 9am-9pm AEDT) or drop us an email at help@konec.com.au.