Terms, Policies and Rates
Terms and Conditions
Critical Information Summary
Policies
- Acceptable Use Policy effective 19th October 2023
- Billing and Payment policy
- Complaints Handling Policy – Network Outages 30th June 2025
- Complaints Policy 30th June 2025
- Domestic, Family and Sexual Violence Policy
- Financial Hardship Payment Assistance Policy 28th October 2024
- Financial Hardship Payment Assistance Policy Initial Application
- Financial Hardship Payment Assistance Policy Summary 28th October 2024
- Identity Verification Policy effective 19th October 2023
- Konec Privacy Policy effective 5th August 2024
- Major and Significant Local Outages Communication Policy 30th June 2025
- Returns Policy effective 20th November 2023
- Terms of Use effective 5th August 2024