How can we help you?
We've covered most of the hot topics in the FAQs below, but if you have a further enquiry or want to make a complaint:
- Send us a support request from your account.
- Call us on 1300 4 KONEC (1300 456 632 10am-7pm Sydney time Monday to Friday).
- Drop us an email at help@konec.com.au.
Getting Konected
Need some help or want to make a complaint?
If you can't find the help you need in our FAQs, have a further enquiry or wish to make a complaint, send us a support request from your account and we'll get right back to you.
Contact Us
You can also reach us on on 1300 4 KONEC (1300 456 632 10am-7pm Sydney time Monday to Friday) and at: help@konec.com.au
If you are d/Deaf, hard of hearing or have a speech/communication difficulty, please contact us via the National Relay Service:
Step 1
Contact us through your preferred NRS call channel on NRS call numbers and links
Step 2
Provide the NRS with our phone number1300 4 KONEC.
For more information visit About the National Relay Service.