Major Network Outages

We understand the importance of staying connected and when you’re not, knowing what’s going on and when it will be fixed.

Major outage notification

We will only update this section when a major outage affects our customers. Other outages and planned maintenance can be viewed here.

Please note that the details provided on this page are based solely on information provided by Telstra Wholesale. If they have shared the information with us, we will share it with you, to keep you informed.

Major outage communication policy

We will communicate directly with customers who we believe may be affected by a major outage via SMS, email or mobile app notification. We’ll keep this webpage updated so that other customers and members of the public are also aware.

If you’d like more information on how and when we communicate about major outages, please refer to our policy.

How to obtain more information about a major outage

We’ve provided all the information we have available regarding a major outage on this page and in our direct communications with affected customers. Rest assured that if we know it, you’ll know it.

How to request assistance during major outages

Please note that our support team will not be able to provide additional information about an outage other than what has been detailed on this page. Also, we hope that you understand that we cannot influence the resolution of the incident or prioritise restoring an individual mobile to full service.