Privacy Policy

In this Privacy Policy "we", "us", "our" and “Konec” means Konec Solutions Pty Ltd (ABN 41 642 206 835) or Konec Mobile Pty Ltd (ABN 34 650 761 667) of Level 3, 5 Talavera Road, Macquarie Park, NSW 2113. This Privacy Policy explains how we collect and handle your personal information. Personal information is information or an opinion about an identified individual or an individual that is reasonably identifiable. You consent to us collecting, holding, using and disclosing your personal information in accordance with this Privacy Policy. If you do not provide us with certain personal information, we may be unable to provide services to you, including our Konec Application or mobile services.

What personal information do we collect?

We collect personal information about you which may include:

your name, date of birth, gender, occupation
your contact details such as your phone number, email address and mailing and/or home address
date of birth
bank details
identity information such as driver's license, Medicare Card, Passport details and credit information
if you apply for a job with us, employment history and tax file number
if you use our Konec Application:
- account information required to access the Application
- information about your use of our Application, such as application version, operating system, language settings and equipment identification information
- access information including access times
details of products and services we've supplied to you or you've asked about and details needed to deliver those products and services or answer your questions
what you tell us about the products, services or lifestyle activities you like or how you like to use our products and services, websites you visit and online searches you do
details about your account including your username and password
information that you provide us directly or indirectly when online, information you provide to us through surveys
location information such as IP address and post code
transaction information (for example, transaction amounts, and dates/times of transactions)
metadata generated through your usage of our mobile service (e.g. the date, time and duration of your communications)
information required for us to discharge our obligations relating to law enforcement under applicable laws in relation to telecommunications services that we provide

How do we collect the personal information?

We may collect personal information about you:

where you provide the information directly to us when you create an account with us, use our mobile services or share content, information or send invitations to other individuals through our Application
where you contact us or otherwise provide information to us
when you buy products or services from us
when you subscribe to newsletters, alerts or other services, take part in a survey, prize draw or competition
when you make calls to us (these calls may be recorded for training, quality and business purposes)
if you apply for a job with us
from other telecommunication and information service providers that interact with us in providing products to you (e.g. overseas when you use a roaming mobile service)
from credit/fraud reporting agencies, law enforcement agencies and other government entities, entities that provide services to us and publicly available sources of information
from your device and/or Application for the purpose of providing you with real-time information of the product system and Application
from third party sources such as Google, Apple, Tuya, Wulian, Ezviz when you use third party related services
through the use of support cookies

Personal information relating to your use of the network will be collected and handled by Telstra in accordance with their Privacy Statement, which can be found at https://www.telstra.com.au/privacy

We partner with Microsoft Clarity and Microsoft Advertising to capture how you use and interact with our website through behavioural metrics, heatmaps, and session replay to improve and market our products/services. Website usage data is captured using first and third-party cookies and other tracking technologies to determine the popularity of products/services and online activity. Additionally, we use this information for site optimization, fraud/security purposes, and advertising. For more information about how Microsoft collects and uses your data, visit the Microsoft Privacy Statement – Microsoft privacy

How is personal information used and stored?

The personal information that we collect may be used for the following purposes:

to provide goods or services to you, including processing any orders, invoicing, creating/managing user profiles and providing mobile services
managing your account
responding to your inquiries/requests and providing support and assistance for the services
contacting you about the services and with important notices or where you consent to us contacting you
for direct marketing – see Direct Marketing below
improving our products through internal review, verification and analysis
verifying your identity
carrying out credit checks
carrying out market research and analysis
training our staff and those of our partners who aid in the provision of products, services and support to you
to protect against or deter fraudulent, illegal or harmful actions including conducting internal investigations in relation to crime and fraud prevention, detection, recovery or prosecution
conducting internal/external investigations into regulatory compliance
to resolve any disputes and to comply with our legal obligations, and to assist government and law enforcement agencies including the Manager of the Integrated Public Number Database and Government agencies responsible for emergency alert services

We store personal information in electronic format and hardcopy and take reasonable steps to ensure that the personal information is protected from misuse, interference and loss and from unauthorised access, modification or disclosure. However, as the transmission of information across the internet is not completely secure we cannot guarantee the security of your personal information transmitted to our website. Any such transmission is at your own risk.

How We Disclose Personal Information

We may disclose your personal information:

to our related companies
to our third party service providers so they may perform services for us on our behalf
if you have consented to the disclosure
to device manufacturers and repairers
to your authorised representatives, legal advisors, appointed guardian/trustee and to our professional advisors including lawyers, accountants, tax advisors and auditors
to debt collection agencies and other parties that assist with debt recovery functions
to third parties for the purpose of preventing fraud, unlawful activity or misconduct relating to your account and our services
if we are required or authorised by law to do so including to law enforcement or to other telecommunications companies for regulatory compliance

Direct Marketing

We may use and disclose personal information to direct market to you: products, services, special deals offered by us, our referrers, agents, and members of our corporate group, and our business partners, where we think these will be of interest to you, using:

post
email
electronic messaging
social media
targeted web content
other direct marketing channels

We will continue to Direct Market to you until you opt-out by clicking on 'unsubscribe' in any communication we send or by calling or emailing us.

International Transfers of Personal Data

We may transfer or disclose personal information outside your country of residence to other companies in our group as well as to third party service providers for the purposes stated above (including for processing or storage) located in countries such as the United States of America, Philippines, China and Germany. We take reasonable steps to make sure the overseas recipients of your personal information do not breach any privacy obligations relating to it.

Cookies

Our website and Application utilises support “cookies” to maintain a record of your usage patterns and preferences. A cookie is a small text file that is transferred by a web server and stored on the hard drive of your computer or mobile device. It can only be read by the server that sent it to you. This information does not identify you personally and you remain anonymous unless you have otherwise provided us with personal information. Personal information collected through cookies will be handled in accordance with this Policy.

Updates to This Policy

We reserve the right to update or change this Privacy Policy at any time. We will notify you about changes to this Privacy Policy by notifying you through the Application (if you use it) or via email/SMS.

How to Contact Us

If you have any questions, would like to make a comment or a complaint about the way in which we have handled any privacy issue, or to request access or correction of your personal information, you can contact us in the following ways:

Send us a support request from your account via app or website
Call us on 1300 4 KONEC
Email us at: help@konec.com.au

Accessing and Correcting your Personal Information or Making a Complaint

We will take reasonable measures to ensure that the information we hold about you is correct, however, this will depend on the information you provide to us. You may access or request correction of personal information that we hold about you. There is no charge for requesting access to your personal information but we may ask you to meet reasonable costs in providing you with access (for example, photocopying or postage costs). We will respond to your request, comment or complaint within the timeframes required by applicable law, or if there is no timeframe, within a reasonable time frame. There are some circumstances in which we are not required to give you access to your personal information. We aim to resolve all complaints promptly. However, if you are still concerned about the way in which any privacy issue has been handled by us, you may approach an independent advisor or contact the Office of the Australian Information Commissioner (www.oaic.gov.au) for guidance on alternative courses of action which may be available.

Date: 22nd July 2024

We value your privacy